One annual licence, one onboarding, and usage billed on what you actually use. Add people without adding cost, and pay for capacity and consumption rather than for seats.
Ever. Put your whole team on it, including the people who only need to look something up once a month.
Nothing is feature-gated. The tiers differ by capacity and infrastructure, not by what you are allowed to do.
If a licence ever lapses you keep read-only access, and export keeps working. Leaving is always possible.
Licences run annually and include every core module, unlimited users and all framework updates released during the licence period. Getting live is priced separately, because the work depends on your business rather than on which licence you hold.
Onboarding covers discovery, configuration, data migration and training. It is sized to the work, not to the licence you hold — a Starter client with ten years of data to bring across can take a larger bundle, and a Business client replacing very little can take a smaller one. Your partner will recommend one.
| Onboarding bundle | Typically for | One-off |
|---|---|---|
| Essential | A straightforward move — core configuration, a single data source, team training | £1,500 |
| Standard | Several systems to replace, more schema work, integrations | £3,500 |
| Extended | Substantial migration, complex processes, reporting and automation | £7,500 |
| Custom build | Bespoke ecommerce, CRM or applications built on the platform | Quoted |
Three things are charged separately from the licence. Hosting — every tier entitles you to shared or dedicated hosting, and the hosting itself is its own line. Additional storage, in 50 GB blocks, if you outgrow your allocation. And metered usage — AI, messaging and transcription, billed on what you actually consume at a single published rate, with usage visible by person and by module so you can see where it goes. Custom clients sit on their own server environment, so storage is specified with the environment rather than allocated by the licence. All prices ex-VAT and provisional ahead of launch.
No module unlocking and no per-user fees. Every licence gives you the complete Omniom core from day one — the same core on Starter as on Custom. The tiers differ by capacity and infrastructure, never by which features you are allowed to use.
Some things are in the licence, some carry a fee, and some are work rather than a switch. The test is whether it can be built once and turned on for everyone — which is worth knowing before you ask, because most of what businesses assume is bespoke turns out not to be.
| Kind of thing | For example | What it costs |
|---|---|---|
| CoreEveryone needs it, so everyone has it | Your CRM, quotes and invoices, tasks, calendar, the schema builder, applications built inside the platform. | In the licence |
| Premium moduleProductised, identical for everyone | AI Studio, web builder, ecommerce, advanced analytics, the customer portal — built once and switched on. | A flat annual fee |
| Bespoke configurationNeeds designing around your business | Complex quoting with tiered pricing or configurable products, unusual approval rules, integrations with something specific to your industry. | Delivery work, quoted |
| Platform extensionDoes not exist yet | A capability the platform has never had, built into it for you. This one needs the source code, so Omniom does it rather than a partner. | Scoped and quoted |
The useful thing about that table is the second row down. Configuration is not a lesser version of a bespoke build — the schema builder, the application builder and the automation tools are the platform, and most of what a business wants shaped to its own way of working is configuration rather than development. If what you need turns out to be the third or fourth row, you will know at discovery rather than three months in. All prices ex-VAT and provisional ahead of launch.
Each bundle is a fixed price against a named list of work — so you know what is covered before you commit, and there is no hourly meter running. Anything outside the list is quoted separately rather than absorbed quietly or refused — and the quantities are agreed with you at discovery, so nobody is guessing what “data migration” meant after the work has started.
| Included in the bundle | Essential£1,500 | Standard£3,500 | Extended£7,500 | CustomQuoted |
|---|---|---|---|---|
| Discovery and specificationUnderstanding how you work before anything is configured | ✓ | ✓ | ✓ | ✓ |
| CRM and pipeline configurationYour stages, your fields, your process | ✓ | ✓ | ✓ | within the build |
| Schema — tables, fields and viewsThe data structure your business actually uses | ✓ | ✓ | ✓ | within the build |
| Users, roles and permissionsWho sees what | ✓ | ✓ | ✓ | within the build |
| Data migrationBringing across what you already hold | ✓ | ✓ | ✓ | ✓ |
| Website transferMoving your existing site onto the platform | ✓ | ✓ | ✓ | ✓ |
| Customer portal setupThe branded login onto the records and views built during onboarding | ✓ | ✓ | ✓ | ✓ |
| Dashboards and reportingThe numbers you look at every week | ✓ | ✓ | ✓ | ✓ |
| AI setup, routing and brand voiceConfigured to your business, not left on defaults | ✓ | ✓ | ✓ | ✓ |
| TrainingYour team, on your own configured system | ✓ | ✓ | ✓ | ✓ |
| Workflow automation and integrationsConnecting the things that need to talk to each other | — | ✓ | ✓ | within the build |
| Solution architectureDesigning the shape of a bespoke system | — | — | — | ✓ |
| Bespoke application buildBuilding what does not exist yet | — | — | — | ✓ |
| Testing and UATA formal acceptance process | — | — | — | ✓ |
| How much of eachThe bundles differ in depth as well as coverage | Set with your partner at discovery, and written into your quote | |||
| Records migratedContacts, companies, deals, historical activity | agreed | agreed | agreed | agreed |
| Tables, views and dashboardsHow much of your structure is built for you | agreed | agreed | agreed | agreed |
| Website pages and integrationsPages moved across, systems connected | agreed | agreed | agreed | agreed |
| Training sessionsHow many, and for how many people | agreed | agreed | agreed | agreed |
The bundles differ in depth, not only in what is ticked. Every bundle covers discovery, configuration, migration and training — a larger bundle buys more of each, for a business with more to move and more people to bring with it. Your partner recommends one after discovery, and it is not tied to the licence you choose. The customer portal is the login. What your customers can see through it — which records, which views, what they are allowed to do — comes out of the schema, views and permissions work already in the bundle, rather than being a second build on top of it. The three build rows are what makes a build Custom: designing and building something that does not exist in the platform yet, with a formal acceptance process around it. All prices ex-VAT and provisional ahead of launch.
AI, messaging and transcription are billed on consumption rather than bundled into the licence. There is no allowance to run out of and no per-seat charge — a person who uses AI twice a week costs you a fraction of someone who uses it fifty times a day, which is the opposite of how a per-seat subscription works.
Everything the platform does with AI — drafting, summarising, searching, predicting, generating pages. Charged on what the work actually consumes.
Email, SMS and WhatsApp going out through the platform. Messages inside Omniom cost nothing — if no network charges us, there is no meter.
Recording and transcribing meetings, with the notes written back against the right record. Coming, and not yet priced.
Your partner earns commission on what you buy, but they do not price your usage and cannot mark it up — the rate is published and platform-wide. AI cost is impossible for a buyer to sanity-check, which is exactly why it should not be something each supplier sets for themselves.
Usage broken down by person and by module, so it is a management report rather than a mystery line on an invoice.
Caps for the whole business, and per person or per role, with alerts before anything is reached rather than after.
Zero-cost activity is still logged with its volume, so you never have to wonder whether something was missed or genuinely free.
What this replaces is worth naming. Staff buying AI subscriptions on personal cards and expensing them is a real cost with none of the visibility, and business data ends up somewhere nobody is tracking. One caveat we would rather state than have you discover: this is AI inside your own systems, working on your own data — it is not a replacement for a general-purpose assistant, and some of your team may want both. Rates are published in full before you commit, and current rates are always on your instance. Storage is separate again, sold in blocks when you outgrow your allocation. All prices ex-VAT and provisional ahead of launch.
Tell us what you are running now and roughly how many people use it, and a partner will put a real number against it — licence, onboarding and expected usage, on your own figures rather than an example.
No obligation, and no pressure to decide on the call. If Omniom is not the right fit we would rather establish that early than sell you a platform you have to unpick later.